Mitova, Monika2026-01-152026-01-152026-01-142367-5314https://doi.uni-plovdiv.bg/handle/store/921The use of electronic administrative services is becoming increasingly widespread, offering significant convenience for both ordinary citizens and administrative authorities. Conducting administrative services online, such as sending and receiving documents and messages, ensures speed and transparency, as it can always be verified. Communication through electronic delivery acquires evidential weight, remaining secure and protected, thereby improving the functioning of the administration. Documents exchanged electronically are guaran-teed authenticity, something that seemed unimaginable in the past when long queues, sometimes even at different administrative offices, were the norm. Despite its advantages, electronic delivery also poses some challenges – the technical readiness of administrative authorities to handle the digitalization of their services and the difficulties citizens face when transitioning from traditional paper-based delivery to electronic methods.othersecure electronic serviceelectronic administrative servicesauthenticity of electronic documentsArticle